Terms & Conditions


Terms and Conditions

Set out below are the terms and conditions of the products and services Marie Reynolds London provides to its clients. Please ensure that you have read and fully understood the terms and conditions laid out prior to booking or purchasing any treatment or products from MRL. By using this site, booking treatments or placing an order, indicates your have accepted terms and conditions below.

www.mariereynoldslondon.com known as ‘the site’  is a website owned and operated by Marie Reynolds London  Limited known as MRL.

The following constitutes a legal agreement between a buyer (“you”) and MRL with respect to the website service, the terms of which are set out below. You must be at least 18 years of age to agree to and enter into this Agreement on your own behalf and to register for use of this Site. By checking the box indicating your acceptance of this Agreement, you represent that (i) you have read, understood and agree to be bound by this Agreement and (ii) you are at least 18 years old, when entering into this Agreement for yourself. Each registration is for a single user only. We do not permit you to share your user name with any other person nor with multiple users on a network. If you do not agree to (or cannot comply with) any of these terms and conditions, do not check the acceptance box and do not attempt to access the Site.

Our Site is established to enable you to chose and purchase products from our Site (“Products) that we offer for sale online. We do not offer any medical advice in relation to your use of the same. If you are concerned about such use you should discuss the matter with your doctor or personal skin care adviser before using any Product. Products that have this message on the page “This product is only available through practitioner consultation – please email for details” must contact MRL via info@mariereynoldslondon.com or call 01603926500 prior purchasing

Accessing the site

Access to the Site is permitted on a temporary basis, and MRL reserves the right to withdraw or amend the service MRL provides on the Site without notice (see below). MRL is not be liable if for any reason the Site is unavailable at any time or for any period. From time to time, MRL may restrict access to some parts of the Site, or the entire Site, to users who have registered with us.

Clinic Appointments & Cancellations

Due to the demand of Marie Reynolds treatments, MRL can not guarantee continued treatments. However, MRL will try and accommodate you where we can, it is highly recommended to book in advance to avoid disappointment.

If you are unable to attend your appointment, MRL require 48 hours’ clinic working days notice (Monday to Friday). Failure to give the required notice may result in you loosing your deposit or being charged a cancellation fee. Clients who have purchased a course of treatment but fail to attend their appointment without giving the 48 hour’s notice required, will be charged their missed treatment.

Please arrive on time for your appointment so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. MRL will endeavor to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, MRL will make every effort to contact you in advance.

Prior to your appointment MRL will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

If 6 months has lapse since your last treatment you will have to fill in a fresh medical history form . MRL apologise for any convenience this my cause but this is due to health and safety protocols we have to follow and we at sure you would prefer to have your treatments in a safe working environment.

Clinic Treatments Deposits & Payments made

All  bookings made for the Fortnum and Mason Clinic require a 50% deposit, refundable upon 48 hours working day’s notice (Monday to Friday), failure to give notice will result in the loss of the deposit. If notice is given due to unforseen circumstances or illness the deposit can be transferred to another booking.  The remainder of treatment fee must be paid for at the clinic.

Treatment courses booked must be paid for in full or in two stage payments. Stage one before first treatment stage two before the 4th treatment commences. All treatments that have been paid for but not booked must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.

MRL will always assess whether treatment is suitable for you, or likely to be successful or no. If MRL believe the treatment will not be suitable for you, MRL  will inform you as to the reasons why.

Prices are regularly reviewed. If you are purchasing another treatment/course of treatments you may find the price has changed or increased or earlier offers and discounts have expired. Therefore MRL can not guarantee the prices remain the same, and it is in your interest to purchase all required treatments/course of treatments in advance.


MRL  will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he or she provide MRL with all relevant medical details prior to each treatment. MRL will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, MRL regarding the care of a treated area.

Skincare Products online Purchase Terms & Conditions

MRL website service permits you to purchase Products made available to you on this Site. These purchases can be made and are permitted strictly pursuant to the terms and conditions set out below.

Your purchase order cannot be accepted until payment in full for the Products ordered has been received by us at which time a legally binding agreement on the terms set out herein will become effective.

You may purchase products on the Site only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale and you accept our General Terms and Conditions of Sale. MRL RESERVE THE RIGHT TO REFUSE ORDERS FOR ANY REASON WITHOUT EXPLANATION.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not for any reason, authorise payment to us, whether in advance or subsequent to a payment, or alerts us to a ‘warning that this transaction has been identified as potentially high risk’, we will not be liable for any delay or non-delivery.

All purchases are subject to bank authorisation prior to processing. Only authorised purchases may be processed and delivered. We may at our discretion on occasions ask you to pay by bank transfer. In which case we will refund any card payments that may have been put through, FOR ANY REASON WITHOUT EXPLANATION. And we will not be liable for any delay even in instances where Next Day Special Delivery had been arranged or paid for.

Skincare Products online purchase Price & Payment

The price to be paid by you for any Products will be as quoted on our Site except in cases of obvious error.

Our prices include VAT and UK P&P. Royal Mail first class signed for and Special delivery aim to deliver all UK orders within 24 hours but sometimes can take up to 48 hours.

Any special request delivery, or deliveries outside of the UK will be added to the total amount due before completion of your order and as set out in our Delivery Information.

Skincare Products online purchase Availability & Delivery

We will endeavor to deliver your order in accordance with the delivery periods, unless there are exceptional circumstances.

We do not accept any liability whatsoever for delayed delivery caused by any third parties.

Upon delivery of the Products to you, we will also provide you with sufficient details to enable you to a) exercise your right of cancellation; and b) address any intended cancellation or complaints to the correct place.

Skincare Products online purchase Risk & Title

The Products will be at your risk from the time we commence delivery.

Skincare Products online purchase Ownership

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

Skincare Products online purchase Returns Policy

We do hope that you will be pleased with your purchase. However, if for some reason you would like to return any Product bought from MRL, we will be happy to refund or exchange it provided that the Product together with its packaging is in fully re-saleable condition. Returns must be made within 14 days of delivery to you and in original, undamaged and unopened packaging. We will not refund postage and it is your responsibility to arrange and pay for the return of any Product. This does not affect your statutory rights.

All returns should be sent via Recorded Delivery, as we cannot be responsible for any items that are lost in transit. You must also retain proof of postage.

To return a Product please send it back securely wrapped, in the original protective packaging along with a completed Returns Note stating the reason for your return to the following address:

Marie Reynolds London Limited, Bluebell Barn. Reepham Road, Alderford, Norfolk, NR9 5NQ

If your order arrives and the Products are not those you ordered, or the order is incomplete, or any Product is in a damaged condition when you receive it, please notify us immediately by email: info@mariereynoldslondon.com

In the case of damaged goods please retain all packaging and damaged Products for our inspection. Please take and send MRL pictures of this damage. Subject to this information provided and to these Terms and Conditions we will within a reasonable time refund the price you paid for the returned Products together with the initial delivery charge. Please state clearly your dispatch details in all communications to us.

MRL will only make a refund via the payment method used for the online purchase, either Papal or bank transfer. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

MRL will not accept the return of Products which have been purchased from any outlet other than this online Site. Therefore you will have to provide your order invoice number. The provisions of this clause do not affect your statutory rights.

Gift Vouchers

Gift Vouchers either at the clinic or online, can only be redeemed at Marie Reynolds London Clinic in Norfolk or London base (this is not inclusive of the Fortnum and Mason goods) and online (subject to website terms and conditions). They may be exchanged for treatments or products of a higher price than the face value of the card, on payment of the difference. Gift Vouchers are only valid and will only work with the specific code noted on the card. The purchase of Gift Vouchers online is excluded from any online offers.

Special offers do not apply to the purchase of Gift vouchers. Gift vouchers purchased online, in most cases are usually sent by First Class Signed for (Monday – Friday & requires a signature). Gift vouchers purchased are valid for 12 months from the date of purchase. At expiry the value will be lost. Gift vouchers expire on the date marked on the gift voucher. Gift vouchers presented after their expiry date will be treated as void and are non-exchangable and non-refundable.

If any product purchased with the gift voucher is lower in price than the gift voucher, no change will be given. If any product purchased with a gift voucher is subsequently exchanged for a product of a lower price or a refund, no change will be given. Gift Vouchers can not be used to purchase Gift Vouchers. Gift vouchers should be protected treated as cash in terms of security. MRL will not accept liability for lost, stolen or damaged gift vouchers. Gift vouchers can not be replaced if lost, stolen or damaged. MRL reserve the right to refuse gift vouchers that appear to be tampered with in any way. The Gift voucher must be signed and dated by one of the Clinic Manager’s. If you have made a purchase with a Gift Voucher (in whole or in part) and you would like to return your purchase, please note that you will be refunded the amount paid by the Gift Voucher in the form of a ECoupn or gift voucher, minus the returns delivery charges. Gift vouchers can not be returned or refunded, except in accordance with your legal rights.

MRL  reserves the right to amend the terms and conditions of gift vouchers at any time, without notice and to take appropriate action including cancellation if at its discretion, it deems such necessary action notify of the services withdrawal or in the event of circumstances beyond its control.

Gift Vouchers can only be issued by Marie Reynolds London Limited. Registered office: Bluebell Barn, Reepham Road, Norfolk NR9 5NQ


MRL have the right to revise and amend these Terms and Conditions from time to time, for example, to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

You will be subject to the policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the invoice (in which case we have the right to assume that you have accepted the change to the Terms and Conditions).


YOU AGREE that:-

It is your responsibility to provide accurate personal information (“Personal Data”) and to update your Personal Data as necessary to keep it accurate. You undertake that all the details you provide to us for the purpose of selling and delivering Products to you are correct and that the credit card or debit card that you propose to use is your own or that of a third party who has given you full permission and authority to use it and that you or such third party have sufficient funds to meet the costs of Products ordered. We will not store your credit card or debit card details anywhere in the Site;

It is your responsibility to ensure that your email address is current otherwise certain functions of the Site will not be available to you. We will only use your Personal Data in accordance with the Data Protection Act 1998 and our Privacy Policy.

It is your responsibility to maintain the confidentiality and security of your Personal Data especially your user name . You will not allow others to use your user name and you will notify us immediately of any unauthorised use of your user name. We shall not be responsible for any losses arising out of the unauthorised use of your user name and you agree to indemnify and hold us harmless, for any improper, unauthorised or illegal uses of the same.

We shall be entitled to withdraw from any purchase order made by you if the Product is inaccurately described on the Site or where obvious errors have been made;

Whilst we will utilise anti-virus protections, it is your obligation to ensure that any use you make of our Site is free of any virus, Trojan horse, worm or any other items of a destructive nature. You will not hold us responsible for any damages that result from you accessing the Site (including any software or systems you use to access the Site).

You will not attempt or permit or encourage others to attempt to copy or make use of any intellectual property appearing on our Site for any commercial use or in any manner which would constitute an infringement of our copyright.


The computer, internet access and system operated by you and your ability to use the same may affect your ability to purchase any Products from our Site. You acknowledge and agree that any system requirements necessary to preview, and /or view and/or purchase any Products from our Site are your responsibility.


We reserve the right to suspend or terminate your access to the Site or parts of it if in our sole discretion we believe you are in breach of any provision of this Agreement. If your access has been suspended or terminated you will not be permitted to re-register or to re-access the Site without our prior consent.

You will only use the Site for the purposes referred to in this Agreement and not access the Site or use information gathered from it to send unsolicited e-mails.


You agree to indemnify and hold harmless us, our directors and employees from and against any and all claims, losses, demands, causes of action and judgments (including solicitors’ or attorneys’ fees and court costs) arising from or concerning any breach by you of this Agreement and/or these Terms and Conditions for your use of the Site and you agree to reimburse us on demand for any losses, costs or expenses we incur as a result thereof.


You may not assign this Agreement.

We may assign our rights under this Agreement in whole or in part.


MRL may require you to change your user name or any other information which permits you access to purchase Products from the Site.

MRL have the right to withdraw any Product from the Site for any reason without notice to you and you agree that we will not be responsible for any loss, damage or cost as a result of such unavailability.

MRL liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product and/or treatment you purchased.

MRL will not be liable for errors or omissions on the Site nor for loss or damage suffered by you as a result of any unavailability of the Site or by any use by you or reliance placed on the Site or its contents including any damage caused to your computer or otherwise howsoever, or any direct, indirect or consequential loss or loss of data.

MRL shall not be liable to you for the failure of any equipment, data processing system or transmission link and will not be liable to you as a result of any down-time which may occur upon the Site.

The Site is provided “as is” and you acknowledge that despite our reasonable endeavours the Site may contain bugs, errors and other problems (including, but not by way of limitation) infection by viruses (despite anti-virus protections which may be incorporated) or anything else which may cause contamination or destruction of any sort that may cause system failures. Notwithstanding, we will use all reasonable endeavors to correct any errors and omissions as quickly as practicable after being notified via email. MRL contact details are on our website.

MRL shall not be responsible to you for damages or otherwise in respect of any error made to any listing of or reference to Products.

MRL reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently the Site (or any part thereof) without notice to you and without any liability to you or to any third party.

MRL reserve the right to deactivate your account if it has not been active for a period of 12 months or more, and to remove it from the database if no communication has been received from you for a further 3 months after deactivation has occurred.

You may not include a link to our Site, or display the contents of our Site, surrounded or framed or otherwise surrounded by content not originating from us without our consent. Any unauthorized framing of or linking to the Site will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal, and injunctive redress and may result in the termination of this Agreement or other remedies as set out in this Agreement.

If you wish to link from any other website to this website, you must first obtain our prior written consent, which may subsequently be withdrawn by us at any time and for any reason. Your link must open in a new browser window or tab and link to the full version of the website. You are not permitted to use any linking method by which content on this website may be displaced on another website (a practice sometimes referred to as “in-line” linking). You may not to link from any other website to this website in any manner such that this website, or any page of it, is “framed”, by any third-party material. You may not use any meta tags or any other “hidden text” utilizing MRL trademark or other intellectual property without the express written consent of Marie Reynolds London Ltd.


All intellectual property content on the Site including, without limitation trademarks, button icons, logos, graphics and images is owned by MRL and is protected by International Copyright laws and your use of them is governed by this Agreement, certain end-user license agreements, and applicable law.

You will infringe our rights if you copy or reproduce any part of the Site save for:

I. a temporary copy of any part of the Site which is automatically made or retained by your browser as you browse the Site; or

II. you printing out any pages from the Site as a record of any Products you have purchased from it; or

III. you printing out a copy of the Terms and Conditions which we would request you to do; or

IV. your own personal use provided that:

(a) no documents or related graphics on the Site are modified in any way;
(b) no graphics on the Site are used separately from the corresponding text; and
(c) the Company’s copyright and trade mark notices and this permission notice appear in all copies.

V. Other than for the above four exceptions you must not copy the intellectual property in question for any purpose.

For the purposes of this Clause “copy” and “copying” shall include non-literal copying as well as the copying of the structure and form of the Site and any elements within it.



Marie Reynolds London®, Masterlift™, Jadonic™ and The Epidermal Blanket™ (including Elixir ™ & Reson8™) are all trademark’s of Marie Reynolds London Limited

Marie Reynolds London maintains this website to provide general information, education and communication about its treatments and products.

The information on this web site should not be construed as specific medical advice or recommendation. MRL do not guarantee that the information contained on this web site is accurate or complete and do not endorse opinions that may be presented on it. The information is subject to change from time to time without notice.

Information contained on this web site is not a substitute for a consultation and physical examination by Marie Reynolds. Only discussion of your individual needs with one Marie Reynolds will determine the best method of treatment for you.

All information contained within MRL web site is the copyrighted property of MRL. Reproduction, redistribution or modification of the information for any purpose is prohibited without the express written permission of Marie Reynolds London LTD

MRL will not be responsible for any information found on linked web sites or their associated links. The links are provided for the convenience of the reader and not as an endorsement of their contents.

The information provided by our clients is not independently verified by MRL. The views expressed and materials presented represent the personal views of individual clients and do not represent the opinion of MRL.

MRL assumes no responsibility for the content of individual member web pages. The photographs and testimonials on this web site are not intended to represent the results that every client can expect. Due to many different factors results can vary greatly from client to client and as such results are individual and therefore cannot be guaranteed.

You understand and agree that your use of the Site is at your own sole risk. The Site is provided “as is” and without warranty by MRL, and, to the maximum extent allowed by applicable law, we expressly disclaim all warranties, express or implied including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and any warranty of non-infringement. MRL do not warrant, guarantee, or make any representations regarding the use or the results of the use of the Site with respect to performance, accuracy, reliability, security capability or otherwise. You will not hold MRL responsible for any damages that result from you accessing (including any software or systems you use to access) the website service or using the Site including, but not limited to, infection by virus, damage to any computer, software or systems or portable devices you use to access the same. No oral or written information or advice given by any person shall create a warranty or a representation from MRL.

MRL make no warranty that any particular device or software you use will be compatible with this Site. It is your sole responsibility to ensure that your system(s) will function correctly with this Site.

Under no circumstances shall MRL be liable for any unauthorised use of the Site or the Products.

Under no circumstances shall MRL be liable to you for any direct, indirect, consequential, incidental or special damages arising out of your use of or inability to use the Site, even if we have been advised of the possibility of such damages. To the extent that in a particular circumstance any disclaimer or limitation on damages or liability set out in this Agreement is prohibited by any law which is applicable, then, instead of the provisions hereof in such particular circumstance, we shall be entitled to the maximum disclaimers and/or limitations on damages and liability available at law or in equity by such applicable law and in no event shall such damages or liability exceed ten pounds (10).


​You are solely responsible for any content (in whatever form) that you upload, publish, display, post on, or transmit to or share with other users on the Website (User Content) and we accept no responsibility in relation to the same.

You agree that we are under no obligation to pre-screen or control User Content that is made available on the Website and as such we do not guarantee the suitability, accuracy or quality of such content.

However, MRL may take such action as we deem appropriate to deal with the posting of unsuitable User Content, including suspending or cancelling your account, restricting your access to the Website, or commencing legal proceedings against you.

Ownership of your User Content, and any intellectual property and proprietary rights in your User Content remains with you. However, by uploading, publishing, displaying, posting or transmitting User Content on the Website, you hereby grant MRL a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute such material in any media, together with the right to sub-licence such rights.

You must not use the Website in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website.

You must not use the Website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use the Website for any purposes related to marketing without our express written consent.

You must not use the Website to copy, publish or send mass mailings or spam.

You must not use the Website to copy, publish or send material which is illegal or unlawful, or material which could give rise to legal action under English and other applicable law. All material you copy, publish or send via the Website must not be defamatory, obscene, indecent, hateful, discriminatory or inflammatory; such material must not infringe any person’s intellectual property rights or rights of confidence, impinge upon any person’s privacy, or constitute incitement to commit a crime; further, material must not be misleading, deceptive, sexually explicit, threatening, abusive, harassing or menacing.

You agree to indemnify MRL, our officers, employees or licensors in respect of any loss that we or they may suffer as a result, directly or indirectly, of any breach by you of any provision of this section titled Customer Testimonials.


This Agreement is only for the benefit of you and MRL and no other person can claim a benefit from this agreement by virtue of the Contracts (Rights of Third Parties) Act 1999 which Act shall not apply to this Agreement.


This Agreement and any other terms or documents referred to herein represent your entire agreement with MRL with respect to your use of this Site. If any part of this Agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with the applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. English Law governs this Agreement and your use of the Site, and you expressly agree that the English courts shall have exclusive jurisdiction over any claim or dispute between us or relating in any way to your account or your use of this Site.


You acknowledge that MRL may change the terms of this Agreement by posting a new Agreement on the Site. You acknowledge that it is your responsibility to check the Site regularly to ascertain if changes have been made and your continued use of the Site after such a change will constitute your acceptance of the changes.

By clicking the accept button you acknowledge that you have read, understood and agree to be bound by the Terms and Conditions of this Agreement and by our Privacy Policy both of which are available from www.mariereynoldslondon.com home page.

Marie Reynolds London Limited is a company incorporated in England and Wales and whose Registered Office is Bluebell Barn, Reepham Road, Alderford NR9 5NQ. Registered No 8231187.

I have read and agree to the Terms and Conditions and Privacy Policy